Privacy Policy of bg77

1. Introduction

This Privacy Policy applies to all users who access the bg77 platform, including visitors who browse our website, registered account holders, and players engaging in cricket betting, live casino, slots, crash games, and fish games available on bg77. By using our platform, you acknowledge that you have read, understood, and agreed to the terms described in this document.

bg77 is committed to maintaining the highest standards of data privacy for players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur. We recognise that trust is built through transparency, and this policy is our pledge to you that your data will always be handled with respect, care, and full legal compliance.

2. Information We Collect

bg77 collects several categories of information to operate the platform, verify your identity, process transactions, and deliver a safe gaming experience. The categories of data collected are described below.

Personal Identification Data

• Full name, date of birth, and nationality as provided during registration.
• Contact details including email address and mobile phone number.
• National ID, passport, or other government-issued identity document details when required for account verification.
• Residential address, including city and district within Bangladesh.

Financial and Transaction Data

• Deposit and withdrawal records, including amounts in BDT and the payment methods used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank).
• Transaction identifiers and timestamps for all payment operations conducted on the platform.
• Bonus, promotion, and wagering history linked to your account.

Technical and Usage Data

• IP address, browser type, device model, and operating system information collected automatically upon accessing bg77.
• Session logs, game play history, bet amounts, and results of games played on the platform.
• Cookies and similar tracking technologies used to personalise your experience and maintain session state.

3. How We Use Your Information

bg77 uses the information it collects strictly for the following purposes. We do not process your data in ways that are incompatible with these stated purposes without obtaining your explicit consent first.

• Account creation and management: setting up your player profile, verifying your identity, and managing your settings.
• Payment processing: facilitating deposits via bKash, Nagad, and Rocket, and processing withdrawal requests in BDT.
• Platform security: detecting fraud, preventing unauthorised account access, and enforcing responsible gaming rules.
• Customer support: responding to queries, resolving disputes, and improving the quality of our assistance.
• Marketing communications: sending promotional offers, bonus notifications, and platform updates — only where you have given your explicit consent.
• Legal compliance: meeting obligations required by applicable laws, including age verification (21+) and anti-money-laundering checks.

We may use aggregated and anonymised data — data that cannot be traced back to any individual — for platform analytics, improving game offerings, and enhancing the user experience for all bg77 players in Bangladesh.

4. Sharing of Your Information

bg77 does not sell your personal information to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

Service Providers

We engage trusted third-party service providers — including payment processors, identity verification services, and technical infrastructure providers — to support platform operations. These providers are contractually bound to handle your data only for the specific purpose for which it was shared and to maintain equivalent data protection standards.

Legal Obligations

We may disclose your information when required to do so by applicable law, court order, regulatory authority, or when we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of bg77, our users, or the public.

Business Transfers

In the unlikely event of a merger, acquisition, or sale of bg77 assets, your data may be transferred to the acquiring entity. In such cases, you will be notified via a prominent notice on our platform, and the new owner will be required to continue honouring the terms of this Privacy Policy.

5. Cookies and Tracking Technologies

bg77 uses cookies and similar technologies to deliver a personalised, seamless gaming experience. Cookies are small text files stored on your device that help us remember your preferences, maintain your logged-in state, and understand how you interact with the platform. We use three main categories of cookies:

• Essential cookies: required for core functions such as authentication, session management, and security. These cannot be disabled without impairing basic platform functionality.
• Functional cookies: used to remember your language preference and personalisation settings so your experience is consistent across visits.
• Analytics cookies: used in anonymised form to understand usage patterns, improve navigation, and optimise game recommendations for Bangladesh users.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit some features of the bg77 platform. By continuing to use bg77 after accepting this policy, you consent to our use of cookies as described above.

6. Payment Data and Financial Transactions

bg77 supports instant deposits and withdrawals via bKash, Nagad, Rocket, and Upay — the most trusted mobile financial services in Bangladesh. When you initiate a financial transaction on the platform, we collect the information necessary to complete that transaction, verify your identity, and maintain a compliant record of the financial activity.

We do not store complete payment credentials such as full bKash PINs, Nagad account passwords, or bank card CVV numbers on our servers. Payment interactions are handled through the secure APIs provided by the respective payment partners, and sensitive credentials remain on their encrypted systems. We retain only the transaction reference, amount, timestamp, and outcome to maintain your account ledger accurately.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. For active accounts, we retain account data and transaction history for the full duration of your relationship with bg77. After account closure, we retain data for a minimum of five years to comply with applicable financial regulations and for the resolution of any potential disputes.

Technical logs, including IP addresses and session data, are retained for a shorter period of up to 12 months and then deleted or fully anonymised. Data held for legal compliance purposes will be retained for the full legally required period and then securely destroyed.

8. Your Rights as a bg77 User

As a user of the bg77 platform in Bangladesh, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address listed at the end of this policy.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request its correction.
• Right of erasure: in certain circumstances you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: if you believe your data has been mishandled, you have the right to raise the matter directly with bg77's support team.

We will respond to all verified data rights requests within a reasonable timeframe. Some requests may require us to verify your identity before we can process them, to ensure the security of your account and data.

9. Security Measures

bg77 implements robust technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls that restrict which team members can view personal data, regular security audits and vulnerability assessments, and real-time fraud detection systems.

While we take every reasonable precaution, no online platform can guarantee absolute security. We strongly encourage all bg77 users in Bangladesh to use strong, unique passwords for their accounts, enable any available two-factor authentication, and never share login credentials with others.

10. Third-Party Links and Services

The bg77 platform may reference or integrate with third-party services such as payment gateways (bKash, Nagad, Rocket) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others). These third-party services operate under their own independent privacy policies, which we do not control. We are not responsible for the privacy practices of these providers. We recommend that you review the privacy policy of any third-party service you interact with in connection with your bg77 account.

11. Age Restriction Policy

bg77 is an online gaming and betting platform intended exclusively for adults. We do not knowingly collect personal data from individuals under the age of 21. By registering an account and using the bg77 platform, you confirm that you are aged 21 or above. If we discover or have reason to believe that a user is under 21 years of age, we will immediately suspend that account and delete all associated personal data.

12. Changes to This Privacy Policy

bg77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or a prominent notice on the platform.

Your continued use of the bg77 platform after any such changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised terms, you should discontinue use of the platform and may request account closure by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bg77 handles your personal data, please contact our dedicated support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected] — Response time: within 2 business days. Our support team operates Bangladesh Standard Time (BST, UTC+6), Monday through Sunday.